Return & Exchanges

How do I return an order? 

If you are unhappy with your purchase, you can return it to us for replacement. Just send us an email within 7 days of receipt with “ORDER NUMBER – RETURN REQUEST” as the subject line at info@hijabhouse.com. We will only honor returns if the product is unworn and kept in its original packaging with the original tag as *It should also be in the same brand box you received. On the other hand, customised orders cannot be exchanged or refunded.

Important! Delivery charges will be borne by the customer (you) when you’re requesting for a return.

How can I process my refund? 

If you are unhappy with your purchase, you can request a refund. Just send us an email within 7 days of receipt with “ORDER NUMBER – REFUND REQUEST” as the subject line at info@hijabhouse.com

Important! Delivery charges will be borne by the customer (you) when you’re requesting for a refund. 

Please note that all charges vary depending on the type of customization you want.

 

Summary Table:

 

Details location Duration Total time
Customization 

(Hijab House, product)

UAE Processing: 24 hours

Customization: 1 – 2 days

Delivery: 1 day

4 days
Customization (new design) UAE Processing: 24 hours

Customization: 3-4 days

Delivery: 1 day

6 days
Regular order UAE Processing: 24 hours

Delivery: 1 – 2 days

3 days
Customization (Hijab House product) International Processing: 3 – 4 days

Customization: 2

days

Delivery: 8 – 10 days

15 days
Customization (new product) International Processing: 3 -4 days

Customization 3-4 days

Delivery: 8-10 days

17 days
Regular order International Processing: 3 – 4 days

Delivery: 8-10 days

14 days

 

What are your hours of operation?

Our website never closes – you are free to purchase 24 hours a day, 365 days a year.

Our Customer Service team is available telephonically 24/7.

For special or order related enquiries, our office hours are: 

Saturday-Thursday: 10:00am-19:00pm

Friday: Closed

Public holidays: Closed

Why was my order cancelled?

The most common reasons for cancelled orders are:

The transaction was unsuccessful due to the payment method used; 

  1. If we suspect the order of being fraudulent. We reserve the right to cancel or refuse to fulfill any order that we suspect of being fraudulent. This includes, but is not limited to, instances of suspected stolen credit cards and abuse of promo/offer incentives. 
  2. On occasion, hijabhouse may request documentation to complete the necessary fraud checks. hijabhouse may cancel any order where the necessary documentation is not provided in a timely manner (usually within 24 hours). 
  3. In the event of a fraudulent purchase being placed on HijabHouse, cardholders will be advised to initiate a chargeback via their bank in order to be refunded. HijabHouse does not process refunds for orders suspected of fraud.