F.A.Q.s

What are the delivery charges? 

A delivery charge of AED 25 will be applied for orders placed within the United Arab Emirates. For orders placed within the GCC region, an amount of AED 15 will be charged in addition to the standard delivery charge.  

Important!  Please note that for International orders which are outside the GCC region are subject to customs duty charges which will be communicated by the courier company. 

How long does the delivery take? 

For orders placed within the UAE, the estimated delivery time is 3-4 working days. However, for abaya’s which require customizations as per your preference, the estimated delivery time would be 5-6 working days or more, depending on the request. 

For orders placed within the GCC, your order will be processed within 1-2 working followed by an estimated delivery time of 6-7working days. 

For orders placed outside the GCC region, the estimated delivery time is 6-17 working days. 

 

Important!  Please note that for International orders which are outside the GCC region are subject to customs duty charges which will be communicated by the courier company. 

Can my purchase be delivered to me within 24-hours? 

If your purchase is immediately available in stock, we will be able to have it delivered to you within a span of 24-Hours at an additional charge of AED 35. Please note that the standard delivery charge of AED 25 will also be applied. 

Important!  Please note that for International orders which are outside the GCC region are subject to customs duty charges which will be communicated by the courier company. 

Which shipping company do you work with? 

We have partnered with Fetcher for our local and international deliveries. 

How can I follow up on my order?

You can call us on our hotline/customer-service number at: 97156-5002968 Or track your order on: https://www.hijabhouse.ae/order-tracking/

 

How do I place an order? 

 To add an item to your cart, select the product you would like to purchases, choose your preferred size, and click the “add to cart” button. You may view our size chart to confirm your size.

Proceed to the payment option, here you can choose from ‘Cash on Delivery’ (this method of payment applicable only for orders across Dubai, Sharjah and Ajman) and Pay Online. 

 

Do you accept international orders? 

HijabHouse accepts both local and international orders.

To place an international order:

STEP 1 – Proceed by placing an order with complete address and contact details

STEP 2 – Choose ‘Pay Online’ (pay using your credit/debit card)

STEP 3 – As soon as we receive your order, a thank you email will be sent to you with your order details. 

 

What payment methods are available?

Our payment options are vast and include the following, subject to availability:

Credit card: VISA & MasterCard

Debit card: VISA & MasterCard (must be 3D Secure enabled)

For more information on what is required to process a payment, proceed to checkout, select your desired option and follow the instructions. 

*Note that Cash on Delivery is only available on orders under the value of AED 4000 as service fee is applicable for this payment method.